2023 – Posted in: IT Framework & Best Practices

Time to read: 4 minutes ITIL (Information Technology Infrastructure Library) is a framework for IT service management (ITSM) that has become the standard for IT operations in many organizations. ITIL provides a set of best practices and guidelines for managing IT services and processes, with the goal of delivering value to customers and improving overall efficiency and effectiveness. The ITIL framework is based on a set of five core publications, each of which covers a…